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Quality Operations

Nonconforming output, design and development, supplier evaluation, and customer satisfaction — the ISO 9001 operational clauses.

Nonconforming Output

Control nonconforming output through containment, disposition and verification.

Standards: ISO 9001 §8.7
What it includes (3 capabilities)
  • Containment
  • Disposition with approval for Use As Is
  • Verification and closure

Customer Satisfaction

Monitor customer perception and act on feedback.

Standards: ISO 9001 §9.1.2
What it includes (4 capabilities)
  • Customer master
  • Feedback and surveys
  • Linked findings
  • Trends report

Design & Development

Control design and development through inputs, review, verification, validation and approval.

Standards: ISO 9001 §8.3
What it includes (4 capabilities)
  • Inputs and outputs
  • Design review
  • Verification and validation
  • Approval

Suppliers

Evaluate and re-evaluate external providers against defined criteria.

Standards: ISO 9001 §8.4
What it includes (3 capabilities)
  • Supplier master
  • Periodic evaluation and scoring
  • Auto-raised findings

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